PRIVACY POLICY
InDa Family Hotels & Cafés
Last updated: 10.11.2025
At InDa Family, your privacy is important to us.
This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and your rights regarding your information.
By using our website or services, you agree to the terms described here.
1. Information We Collect
We may collect the following types of information when you use our website, stay at our properties, or interact with us:
a) Personal Information
Name
Email address
Phone number
Address
Date of birth
ID details required for check-in (passport, Aadhaar, etc.)
Payment information (processed securely through third-party gateways)
b) Booking & Stay Information
Reservation details (dates, room type, number of guests)
Special requests or preferences
Property you stayed at
Feedback or reviews
c) Website & Technical Data
IP address
Device information
Browser information
Cookies and usage analytics
Interaction data (pages visited, links clicked)
d) Food & Beverage Interactions
Table reservations
Dietary preferences (if provided)
Order history
e) Communication Data
Messages through website forms or WhatsApp
Emails
Customer service interactions
2. How We Use Your Information
We use your personal data to provide, improve, and protect our services. This includes:
a) For Bookings & Stays
Processing reservations
Managing check-in and check-out
Providing requested services
Personalising your experience
b) For Communication
Sending confirmations, updates, or notifications
Responding to enquiries
Customer support
c) For Operations & Improvement
Improving website functionality
Analysing visitor behaviour
Enhancing our service quality
d) For Legal & Safety Reasons
Maintaining records for regulatory compliance
Preventing fraud
Ensuring guest safety and property security
3. Sharing Your Information
We only share your data when necessary and always with care.
We may share information with:
Payment gateways (for secure transactions)
Booking engines (if used)
Trusted third-party service providers (website hosting, analytics)
Government authorities when required by law (hotel guest registers, police verification, etc.)
We never sell your personal information to anyone.
4. Cookies & Tracking Technologies
Our website may use cookies to:
Improve website performance
Remember your preferences
Understand usage patterns
Support booking functionality
You can disable cookies in your browser settings, but certain features may not work correctly.
5. Data Storage & Security
We take reasonable technical and organisational measures to protect your data from:
Loss
Misuse
Unauthorised access
Alteration or disclosure
However, no digital transmission is fully secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion (“right to be forgotten”)
Withdraw consent at any time
Request a copy of your data
Opt-out of marketing communications
To exercise these rights, contact us at (add email).
7. Data Retention
We keep your data only as long as necessary for:
Managing reservations
Legal and accounting requirements
Operational purposes
Some information (e.g., guest register) must be stored for the period required by Indian regulations.
8. Third-Party Links
Our website may contain links to third-party sites (payment gateways, Instagram, booking platforms).
We are not responsible for their privacy practices or content.
9. Children’s Privacy
Our services are not directed at children under 18.
We do not knowingly collect information from minors unless required for a hotel booking and provided by a parent/guardian.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with a revised “Last updated” date.
11. Contact Us
For questions, requests, or privacy-related concerns:
InDa Family Hotels & Cafés
Varkala, Kerala, India
Email: info@indahotel.in
Phone: +917025029861
This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and your rights regarding your information.
By using our website or services, you agree to the terms described here.
1. Information We Collect
We may collect the following types of information when you use our website, stay at our properties, or interact with us:
a) Personal Information
Name
Email address
Phone number
Address
Date of birth
ID details required for check-in (passport, Aadhaar, etc.)
Payment information (processed securely through third-party gateways)
b) Booking & Stay Information
Reservation details (dates, room type, number of guests)
Special requests or preferences
Property you stayed at
Feedback or reviews
c) Website & Technical Data
IP address
Device information
Browser information
Cookies and usage analytics
Interaction data (pages visited, links clicked)
d) Food & Beverage Interactions
Table reservations
Dietary preferences (if provided)
Order history
e) Communication Data
Messages through website forms or WhatsApp
Emails
Customer service interactions
2. How We Use Your Information
We use your personal data to provide, improve, and protect our services. This includes:
a) For Bookings & Stays
Processing reservations
Managing check-in and check-out
Providing requested services
Personalising your experience
b) For Communication
Sending confirmations, updates, or notifications
Responding to enquiries
Customer support
c) For Operations & Improvement
Improving website functionality
Analysing visitor behaviour
Enhancing our service quality
d) For Legal & Safety Reasons
Maintaining records for regulatory compliance
Preventing fraud
Ensuring guest safety and property security
3. Sharing Your Information
We only share your data when necessary and always with care.
We may share information with:
Payment gateways (for secure transactions)
Booking engines (if used)
Trusted third-party service providers (website hosting, analytics)
Government authorities when required by law (hotel guest registers, police verification, etc.)
We never sell your personal information to anyone.
4. Cookies & Tracking Technologies
Our website may use cookies to:
Improve website performance
Remember your preferences
Understand usage patterns
Support booking functionality
You can disable cookies in your browser settings, but certain features may not work correctly.
5. Data Storage & Security
We take reasonable technical and organisational measures to protect your data from:
Loss
Misuse
Unauthorised access
Alteration or disclosure
However, no digital transmission is fully secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion (“right to be forgotten”)
Withdraw consent at any time
Request a copy of your data
Opt-out of marketing communications
To exercise these rights, contact us at (add email).
7. Data Retention
We keep your data only as long as necessary for:
Managing reservations
Legal and accounting requirements
Operational purposes
Some information (e.g., guest register) must be stored for the period required by Indian regulations.
8. Third-Party Links
Our website may contain links to third-party sites (payment gateways, Instagram, booking platforms).
We are not responsible for their privacy practices or content.
9. Children’s Privacy
Our services are not directed at children under 18.
We do not knowingly collect information from minors unless required for a hotel booking and provided by a parent/guardian.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with a revised “Last updated” date.
11. Contact Us
For questions, requests, or privacy-related concerns:
InDa Family Hotels & Cafés
Varkala, Kerala, India
Email: info@indahotel.in
Phone: +917025029861